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Crisis Communication: Effective strategies for defusing a crisis

What is crisis management? Crises are inevitable. From operational breakdowns to financial scandals, from servers getting hacked to rogue employees choosing to air their grievances in public, no business or organization can consider themselves immune. Crisis management plans are how companies mitigate against these threats. Investopedia defines crisis management as follows: Crisis management is the identification […]

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Crisis Communication: Katie Rich tweets ‘joke’ about 10-year-old Barron Trump

NBC is not having a good run with their on-air personalities. You would have imagined that a strongly worded email went around to staff in the aftermath of the Billy Bush fiasco, but if it did, Katie Rich wasn’t paying attention. The 33-year-old is a writer for the network’s long-running comedy sketch show, Saturday Night […]

Reputation Matters: Establishing, maintaining and protecting reputation

In 1981, Joan Jett told the world she didn’t give a damn about a bad reputation. But then, she didn’t have shareholders to answer to. The public perception of a company, institution or governmental body is fundamental to its ability to achieve its objectives. That’s why reputation management is one of the most important functions […]

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Crisis Communication: A masterclass in deflecting controversy by Skittles

5 reasons Skittles’ response to Trump was perfect This week, Donald Trump Jr posted a callous image on Twitter comparing Syrian refugees to potentially poisoned Skittles. The message was clear – if you wouldn’t risk eating Skittles in case a few of them might be poisoned, you shouldn’t accept Syrian refugees in case a few of […]

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Crisis Communications: Preparing your holding statement

Strategic Communications: The Science Behind the Art is a practical guide to creating integrated communications campaigns. It’s all about achieving optimum PR outcomes using the PESO model. Check it out. Balancing the need for credibility and speed in a crisis When a crisis breaks at your organisation, you have a maximum of 60 minutes to get a statement […]